Purchased items from Sneakermouse? Don't worry, you can easily return them within 14 days of receipt.

Important issues

Some things to remember to avoid having your return refused:

  • The Sneakermouse tag must be attached to the product.
  • The sneakers must be unworn and in the same condition with all accessories.
  • The sneakers may not be creases.
  • The original box is part of the product and must also be in the same condition.
  • Products obtained for free must also be returned.
  • Damaged or lost packages during return are your responsibility.
  • Return costs are at your own expense.

Returns process

  • Email within 14 days to create your return.
  • After receiving the email, we will send you a return label with a payment link.
  • Pack your order carefully, using a shipping box (not a plastic bag!).
  • Add the original invoice to your package
  • Drop off your ready-to-ship package at the nearest post office.
  • After receipt, we will start processing your refund (max 5 working days).

Do you have questions or need help? We are ready to help you! Please feel free to contact us.